FAQ

Welcome to the mysoftgirlera.com FAQ page! Here you’ll find answers to our most frequently asked questions. If you need further assistance, feel free to reach out to us at info@mysoftgirlera.com.

General Questions

1. What products do you offer?
We offer a curated selection of women’s clothing, 

2. How can I place an order?
Simply browse our collection, select your desired items, and add them to your cart. Once you're ready, proceed to checkout to complete your order.

3. What is your Order handling and Transit Time?

Our shipping process is divided into two parts: Handling Time and Transit Time.

  1. Handling Time: All products require a production process. Therefore, our handling time is typically between 1 to 2 business days (Monday to Friday).
  2. Transit Time: Once your order is ready and has left our warehouse, the transit time is approximately 3 to 4 business days (Monday to Friday)

4. Do you offer international shipping?
Currently, we only ship within United States. Stay tuned for future updates regarding international shipping!

5. What is your return policy?
We offer a 14-day return policy. If you're not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund.

6. How do I initiate a return?
To initiate a return, please contact us at info@mysoftgirlera.com. We’ll provide you with the necessary instructions and return address.

7. What payment methods do you accept?
We accept various payment methods, including 

  • AMEX
    •
  • Mastercard
    •
  • Apple Pay
    •
  • Visa 
    •
  • Maestro
    •
  • Shop Pay
  • Google Pay
    •

    Your payment information is securely processed.

    8. Is my information safe?
    Absolutely! We prioritize your privacy and security. All transactions are encrypted and protected to ensure your information remains safe.

    9. How can I contact you?
    For any inquiries or assistance, please reach out to us via email at info@mysoftgirlera.com. We’re here to help!

    Contact Us

    Business Address: 9508 Calvert Manor Court, Fort Washington, Maryland 20744, United States.

    Phone: +1 571-559-1768

    E-mail: Info@mysoftgirlera.com

    Order cut-off time: 5:00 PM Eastern Standard Time (New York)

    Our customer service hours are from 9:00 AM to 5:00 PM EST, Monday through Friday.